Footwear is a tough item to buy when purchased over the internet. You can't touch and feel the shoe, you can't try it on and compare the feel amongst other items at the same time. We'll always urge you to come into one of our stores if possible, but sometimes that can't be done.

We understand the problems of internet purchases and we want to make yours as comfortable as possible. But at the same time, we have to set up some ground rules.

Satisfaction Guaranteed at NW Picnic Baskets!

NW Picnic Baskets, Inc., is committed to your complete satisfaction!  Once your new shoes or apparel arrive, try them on; check them for proper fit, comfort, style and function. 

If you are not totally satisfied with the fit and comfort of your new shoes or apparel, we will cheerfully exchange them or provide you with a full refund... 

If you are not totally satisfied with the style or functionality of your new shoes or apparel, we will cheerfully exchange them or provide you with a full refund...

Requirements: Returns, Exchanges and Refunds

• All returns to NW Picnic Baskets, Inc., must be sent prepaid. We will not accept any COD shipments.
   

• Only items returned within 30 days of the purchase date, in the original packaging/box, with a copy of the original NW Picnic Baskets, Inc., receipt, will eligible for a full refund.
   

• Any items returned after 30 days, if accepted, will incur a 10% restocking fee.
   

• All merchandise must be returned in new condition to be eligible for exchange or refund, unless we determine them to be defective.
   

• Worn items can be accepted for return only if there is a problem due to a manufacturing defect. NW Picnic Baskets are guaranteed to be free of defects for a period of 90 days from date of purchase.
   

• Return shipping costs are the customer's responsibility, however NW Picnic Baskets, Inc., will pay for shipping out the replacement merchandise at no charge to you.
   

• We can only accept returns of, or refund purchases made from NW Picnic Baskets, Inc.. We cannot accept returns of, or refund purchases made at other internet sites or other stores.

Procedures: Returns, Exchanges and Refunds

Contact us via:

• email: returns@nwpicnicbaskets.com.com

• regular mail: PO Box 712, Beaverton, Oregon 970075-0712

• fax number: 503-744-0502

• local voice: phone number 503-744-0502

   Provide us with:

• The specific reason for the return, exchange or refund request.

• Identify the make/model/color.

• What you would like us to do, exchange or refund.

• Description of the replacement, make, model, size and/or color if an exchange.

• an email address, regular mail address, or phone number so that we may contact you if necessary.

   Return Authorization:

• We will issue you a return authorization number. 

• Make sure it is clearly legible on the outside of the shipping package. 

• Shipments without a valid return authorization number will not be accepted.

   Ship to us:

• Ship the package to us, via regular ground freight, UPS or FedEx, or USPS.
   

• Do not ship COD, we will not accept any COD shipments.

• If we determine that a freight reimbursement is necessary, we will reimburse you for standard ground rates.  We cannot reimburse for any shipping charges beyond regular ground rates.
   

• Upon receipt of the item, we will determine how best to resolve the situation, and we will contact you. We will respond as soon as possible. Please allow adequate time for freight delivery.

General Contact Information

If you have any questions, please email us at:

info@nwpicnicbaskets.com

or call us at 503-744-0502 from 10:00am to 3:00pm PST, Monday through Friday.